The training and consultancy branch of EHL has been supporting innovation and excellence in the hospitality industry and education since 1976.
We’ve had the privilege of advising leaders from over 500 major organizations around the world. As a result, we’ve recognized a number of concrete actions that go a long way in identifying the right priorities, projects and people to drive valuable results in customer experience.
Our team of leading subject experts develop applicable, innovative solutions that help businesses, institutions and governments around the world to prepare for future excellence, with a commitment to service culture and quality assurance.
With an all-inclusive approach, we develop applicable, tailor-made solutions infusing Swiss excellence and service culture into organizations.
For companies in all industries where customer satisfaction is a key competitive advantage, we provide advisory services based on our hospitality experience to implement a strong service culture.
We help you define service levels, improve performance and measure service excellence as well as design and deliver training programs in B2B mode to meet the specific needs of your organization.
A large percentage of business success stems from how a customer is made to feel, not just how happy they are with their purchase or service.
In today’s experience economy, customers not only value but expect exceptional service – and they will reward or punish for the quality of how they are served with their spending choices.
Any company unable to respond to their needs, expectations or compensate for unfavorable experiences, might as well wave goodbye to any hopes of customer loyalty and re-engagement.
Service Excellence can be taught... but not with the same approach as one would use for a sales or project management training.
With the experience of the world's #1 in hospitality management education, our consultants have advised learning centers in more than 60 countries.
We help on all aspects of service excellence training, from staff skills assessment, training program development, to learning center infrastructure design, facilitator selection and coaching.
Upgrade your teams' Service Excellence skills with remote classes led by experts from EHL, world no.1 in hospitality education.
Who will benefit from the training?
This program will benefit to all industries where customer service quality is key, such as retail, luxury goods, airline, bank & insurance, cruises, government, healthcare, automotive.
Results are the key, but we are also concerned about your experience during the project. We therefore cover all the project life cycle to assure you success.
We will help you to think in journeys and emphasizing on quality of the whole experience.
We will help integrate values and behaviors of service culture in the DNA of your organization by implementing it at both levels; strategic and operational.
We will help you put develop and implement a service activation model to make Service Excellence a reality for your business.
We will help you create a brand book that makes it clear to all stakeholders as to how the business will be operated.
We will help you train your employees on customer engagement through bespoke service excellence trainings and workshops based on world-class methodology and program roll out adjusted to your organization.
We will put in place a unique system to help you assess the level of service delivery in your company. It is used to assess and validate the level and the efficiency of more than 200 services to help you reach your service excellence goals.
We will develop and deliver bespoke training for your employees and your management teams to excel in customer satisfaction and certify your organization upon achievement of customer service excellence criteria.
40+ years of experience in consulting & training services
|Global offices in Switzerland, China and India|
|Active in 60+ countries|
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